Customer Service Management & Professional Skill is an 8-month Hybrid Certificate Course organised by Ramakrishna Mission Vidyamandira, Bose House Campus. The course focuses on developing practical workplace skills, including professional communication and customer interaction, service and etiquette excellence, retail and sales techniques, back-office and operational support, personal branding, and career readiness. It is suitable for learners seeking to build professional skills and prepare for opportunities in customer service, retail, sales, and support roles.